Privacy policy

We take data protection seriously

The protection of your privacy when processing personal data is an important concern for us. When you visit our website, our web servers store the IP of your Internet service provider, the website from which you visit us, the web pages you visit on our site and the date and duration of the visit as standard. This information is absolutely necessary for the technical transmission of the web pages and secure server operation. A personalized evaluation of this data does not take place.

If you send us data via contact form, this data will be stored on our servers in the course of data backup. Your data will only be used by us to process your request. Your data will be treated strictly confidential. It will not be passed on to third parties.

Controller:

Bayreuther Festspiele GmbH
Festspielhügel 1-2
95445 Bayreuth
Tel.: 0921/7878-0
E-Mail: gf@bayreuther-festspiele.de

Personal data

Personal data is data about your person. This includes your name, address and email address. You do not have to disclose any personal data to visit our website. In some cases we need your name and address as well as other information to be able to offer you the requested service.

The same applies in the case that we supply you with information material on request or when we answer your inquiries. In these cases we will always point this out to you. In addition, we only store the data that you have transmitted to us automatically or voluntarily.

When you use one of our services, we usually only collect the data that is necessary to provide you with our service. We may ask you for additional information, but this is voluntary. Whenever we process personal data, we do so in order to provide you with our service or to pursue our commercial objectives.

Payment services

We integrate third-party payment services on our website. If you make a purchase from us, we will forward your e-mail address to the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions. The payment service providers are used on the basis of Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient and secure payment process (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

We use the following payment services / payment service providers on this website

• Computop
  We offer payment by credit card, and other methods. Payment is made by Computop Paygate GmbH, Schwarzenbergstr. 4, 96050 Bamberg, Germany. Further data protection information, including information on the credit agencies used, can be found in Computop's privacy policy: https://www.computop.com/de/datenschutz/

Automatically stored data

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Date and time of the request
• Name of the requested file
• Page from which the file was requested
• access status (file transferred, file not found, etc.)
• Web browser and operating system used
• complete IP address of the requesting computer
• amount of data transferred

This data is not merged with other data sources. The processing is carried out in accordance with Art. 6 (1) f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
For reasons of technical security, in particular to defend against attempted attacks on our web server, we store this data for a short period of time. It is not possible for us to draw conclusions about individual persons on the basis of this data. After seven days at the latest, the data is anonymized by shortening the IP address at domain level, so that it is no longer possible to establish a link to the individual user. The data is also processed anonymously for statistical purposes; it is not compared with other data or passed on to third parties, even in part.

Cookies

When you visit our website, we may store information on your computer in the form of cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the visited Internet pages and servers to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified via the unique cookie ID.

Through the use of session cookies, the responsible party can provide the users of this website with a user-friendly service that would not be possible without the cookie setting. Without consent, we only use technically necessary cookies on the legal basis of legitimate interest pursuant to Art. 6 (1) f GDPR.

Registration on the website

The data subject has the possibility to register on the website of the controller by providing personal data. In the process, the following personal data are collected on a mandatory basis: Name, address, e-mail address. The legal basis for the processing of your data is the contract initiation and execution according to Art. 6. Para. 1 lit b GDPR. The legal basis is therefore Art. 6 para. 1 lit a GDPR.

The data in the customer account will be stored until the owner of the customer account requests deletion, or in the case of several years of inactivity, for a maximum of as long as statutory periods for retention prescribe. In this case, all data not required for this purpose will be blocked for all other purposes.

You have the option to purchase tickets preferentially based on calculated waiting years if you have consented to the processing of your customer account data for this purpose.

Your data will not be passed on to third parties.

By registering on the website of the controller, the IP address assigned by the Internet service provider (ISP) of the data subject, the date as well as the time of registration are also stored. The storage of this data takes place against the background that only in this way can the misuse of our services be prevented and, if necessary, this data makes it possible to clarify criminal offences committed. In this respect, the storage of this data is necessary for the protection of the data controller. As a matter of principle, this data is not passed on to third parties unless there is a legal obligation to pass it on or the passing on serves the purpose of criminal prosecution.
The registration of the data subject by voluntarily providing personal data serves the purpose of the controller to offer the data subject content or services which, due to the nature of the matter, can only be offered to registered users. Registered persons are free to modify the personal data provided during registration at any time or to have it completely deleted from the data stock of the controller. To do this, please contact us by e-mail or telephone.

You undertake to treat the personal access data confidentially and not to make it available to any unauthorized third party. We cannot accept any liability for misused passwords, unless we are responsible for the misuse.
With the "stay logged in" function, we would like to make your visit to our websites as pleasant as possible. This function allows you to use our services without having to log in again each time. For security reasons, however, you will be asked to enter your password again if, for example, you want to change your personal data or place an order. We recommend that you do not use this function if the computer is used by multiple users. We would like to point out that the "stay logged in" function is not available if you use a setting that automatically deletes stored cookies after each session.

Security

We have implemented technical and administrative security measures to protect your personal data against loss, destruction, manipulation and unauthorized access. All our employees and service providers working for us are bound by the applicable data protection laws.

Whenever we collect and process personal data, it is encrypted before it is transmitted. This means that your data cannot be misused by third parties. Our security measures are subject to a continuous improvement process and our data protection statements are constantly being revised. Please make sure that you have the latest version.

Rights of the data subject

You have a right to information, correction, deletion or restriction of the processing of your stored data at any time, a right to object to the processing as well as a right to data portability and to lodge a complaint in accordance with the requirements of data protection law.

• Right of access by the data subject:
  You can request information from us as to whether and to what extent we process your data.
• Right to retification:
  If we process your data that is incomplete or incorrect, you can request that we correct or complete it at any time.
• Right to erasure (right to be forgotten)
  You can demand that we erase your data if we process it unlawfully or if the processing disproportionately interferes with your legitimate interests in protection. Please note that there may be reasons that prevent immediate erasure, e.g. in the case of legally regulated retention obligations.
  Irrespective of the exercise of your right to erasure, we will immediately and completely erase your data, insofar as there is no legal or statutory obligation to retain data in this respect.
• Right to restriction of processing:
  You may request us to restrict the processing of your data if
  • you dispute the accuracy of the data, for a period of time that allows us to verify the accuracy of the data.
  • the processing of the data is unlawful, but you refuse erasure and instead request restriction of the use of the data,
  • we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims, or
  • you have objected to the processing of the data.
• Right to data portability:
  You may request that we provide you with the data you have provided to us in a structured, commonly used and machine-readable format and that you may transfer this data to another controller without hindrance from us, provided that
  • we process this data on the basis of a revocable consent given by you or for the performance of a contract between us, and
  • this processing is carried out with the aid of automated procedures.
  If technically feasible, you may request us to transfer your data directly to another controller.
• Right to object:
  If we process your data for legitimate interest, you can object to this data processing at any time; this would also apply to profiling based on these provisions. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims. You may object to the processing of your data for the purpose of direct marketing at any time without giving reasons.
• Right of appeal:
  If you are of the opinion that we are violating German or European data protection law in the processing of your data, please contact us so that we can clarify any questions. Of course, you also have the right to contact the supervisory authority responsible for you, the respective state office for data protection supervision.
  If you wish to assert any of the aforementioned rights against us, please contact our data protection officer. In case of doubt, we may request additional information to confirm your identity.

Changes to this privacy policy

We reserve the right to change our privacy policy if necessary due to new technologies. Please make sure that you have the most current version. If fundamental changes are made to this privacy statement, we will announce them on our website.

All interested parties and visitors to our website can contact us regarding data protection issues at:

Mr. Christian Volkmer
Project 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg

Tel.: 0941 2986930
Fax: 0941 29869316
E-Mail: anfragen@projekt29.de
Internet: www.projekt29.de